Shipment:

• Shipping.
  • Tarragona City &  Province.
  •  Mainland Spain.
  • Baleares.
  • Other Countries.
• Delivery times
• Shopping times.
• Returns and refunds.

All delivery prices quoted below include:

• Packaging in specially designed boxes for wine transportation.
• Insurance against loss or damage.
• Spanish IVA  - Value Added Tax - , for those countries where it applies or unless otherwise specified.

Free shipping on purchases over 120€ iva incl. within mailand Spain only. **

(all the products under 7€, are excluded from this promotion)

Mainland Spain

Tarragona City - Transport is free (from orders over 30€)  delivery approx. in 24 - 48 hours. Up to 30€ Iva incl. flat rate of 3.00€

Tarragona Province - Flat Rate: 6.95€ IVA Incl.  Delivery approx. in 24/48 hours.- Transport free from 120€ Iva incl.

Rest of Mainland: Delivery approx. in 24/72 hours once the order has been confirmed.

Balearic Islands

Delivery time  within 3 - 5 working days.

Other Countries

Transport Reduced (from orders over 350€ in some destinations)

Shipping times approx. within 3 - 7 working days.

* We do not ship to Las Azores

**Shipping to USA:

Please contact us via mail to organize shipment.

Door to Door Service - Transit Time: 3/4 weeks - Duty/Taxes included -    

Special Conditions: 

Excluded: AL-Alabama, KY-Kentucky, MS-Mississippi, UT-Utah, VT-Vermont, AK-Alaska, CT-Connecticut, NH-New Hampshire, VA-Virgina, WV-West Virginia.

Extra cost :HW-Hawaii, PR-Puerto Rico, 50 € per box.

For large volume orders of over 50 bottles, it will be possible to ship with a palletised service. Ask us for a quote.

For Switzerland, Andorra, Canarias, Ceuta, Madeira and Azorea, the prices will not include local taxes and import duties, which will be liable by the receiver of the goods on arrival and for payment in the country of destination.

Weight Calcualtion:

To calculate the weight, you should take into consideration the type of wine added to your shopping basket. Following, we give you an idea of the different types of bottles and their approximate weights.

• Standard wine bottle (75 cl.): 1.50 kg.
• Standard Sparkling bottle (75 cl.): 1.75 kg.
• Magnum (150 cl): 3 kg.

To help avoid any delays or incidents when processing and shipping your order, please ensure your form is filled out completely and correctly. It is recommended to facilitate a mobile telephone number when possible. We recommend that you take note of the dispatch confirmation emails received by the courier, which will give you up-to-date information and offer options to amend your delivery through the tracking links provided. Sometimes these emails could end up in your spam box, so we recommend that you check the same.

VinoVi cannot assume responsibility when the delivery of the product cannot be completed due to incorrect or incomplete data provided by the USER.

If the package is not picked up

The company will first place the package(s) at a collection point/depot for pick-up if the customer is unable to receive it in the attempt at the domicile. Should this not be picked up within the specified time frame, the company will return the package(s) to our facilities.
The customer will decide to reprocess the payment of a new shipment of his order or get a refund of his order minus the part of shipping that vino-vi.com will charge in any case to the customer.

Delivery Time

The estimated delivery time for Mainland Spain is 24 to 72 hours. All the deliveries to the Balearic island and other European countries have an estimated delivery time between 5 and 8 working days. Delivery time is considered from the time the item leaves our shop to when it arrives at your door. We will process your order on the same day of request for all those orders submitted and confirmed before 12:00 hrs (our time), provided that the specified products are in stock and available. For orders submitted on Saturdays, Sundays, or national or local holidays, the order will be processed the following working day. Please remember that those orders paid by bank transfer, will not be processed until the payment has reached us or has been confirmed.

You will receive a dispatch confirmation email from the courier or/and ourselves.

If you wish, you can also pick-up your order from our premises to avoid any shipping charges.

VINOVI cannot be held responsible for any delay that might have occurred in the delivery beyond our control.

No shipments are made to P.O. Boxes.

We do daily personalised follow-up on all shipments and we notify and manage any incidents that might occur.

Shopping times:

The Online Shop operates 24 hours a day, 365 days a year.

Should you need to contact us by phone, you could do so from Mondays to Saturdays 10:00 - 14:00 and 17:00 - 21:00 hrs local time.   mail: vino-vi@vino-vi.com

Returns and Refunds

You may cancel your order, in whole or in part, for any reason whatsoever at any time up to 14 working days from the day you receive your wine, provided all the bottles are unopened, intact, and returned to us in their original undamaged packaging. The total number of purchased items returned will be refunded. The return shipping costs will be at the customer's expense.


To exercise the right to return, the following requirements must be considered:

• The product must not have been opened or mishandled.
• It must keep its original appearance.
• It must be returned in its original packaging or any other that guarantees the safe shipment of the same.
• All goods should be returned to:

• VinoVi Vinoteca
• Plaza Verdaguer, 6
• 43003 Tarragona SPAIN

Upon receipt of the goods subject to refund and once verified in their correct condition, VinoVi will refund the customer, without delay, the corresponding amount paid for those goods. including the original transport

If, when you receive your purchase, you detect or suspect that the package is not in order, or that some or all of the bottles of wine in a case are broken or spoiled when they are delivered, please do not accept the package and notify us as soon as possible to initiate the incident for a refund or an exchange. Should you decide to accept the package as the damage visible is small, please state it when signing for the package, then take photos of the package and the bottles damaged and contact us during the next 24 hours in order to proceed with the claim with the transport company, and we will replace or refund the bottles damaged.

We will also provide a full refund or a replacement for any wines that are faulty or from any incorrect order from our side shipped to you, and in that case, we will assume all the transport charges for its return. We will arrange the collection of the products at your address or at a pick-up point within a period of 30 days from the time of purchase. For this, we will require that those bottles that have been found faulty by the customer be returned to us, at least 75% full, closed with their original cork, and returned in their original packaging or any other way that guarantees the safe shipment of the returned bottles, in order for us to send them to the Bodega to evaluate and confirm the damage. In that case, VinoVi will send a replacement or refund the money.



Guarantee

We guarantee that the wines will be of satisfactory quality and fit for their general purpose.